At MedStar Family Care / Urgent Care ("MedStar," "we," "us," or "our"), protecting your personal health information is our highest priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across our facilities in Little Elm and Murphy, Texas.

1. Information We Collect

Protected Health Information (PHI):

• Medical records and history
• Treatment and diagnosis information
• Insurance and payment information
• Demographic information
• Contact information
• Emergency contact details
• Prescription and medication history

How We Use Your Information

We use your personal health information to:

• Provide medical treatment and services
• Coordinate care with other healthcare providers
• Process insurance claims and payments
• Send appointment reminders
• Maintain accurate medical records
• Comply with legal and regulatory requirements
• Improve our services and patient care

HIPAA Compliance

We fully comply with the Health Insurance Portability and Accountability Act (HIPAA). This includes:

• Maintaining strict confidentiality of your health information
• Implementing security measures to protect your data
• Providing you with access to your medical records
• Obtaining authorization for certain disclosures
• Training our staff in privacy practices

Information Sharing

We may share your information with:

• Other healthcare providers involved in your care
• Insurance companies for billing purposes
• Public health authorities as required by law
• Law enforcement (when legally required)
• Business associates who help us operate (with appropriate safeguards)

Your Rights

You have the right to:

• Access your medical records
• Request corrections to your information
• Receive an accounting of disclosures
• Request restrictions on information sharing
• Receive confidential communications
• File a complaint if you believe your privacy rights have been violated